Delivery

Chouchouchic.com uses following express service:

Shun Feng Express: for Greater China area, including China, Taiwan, HongKong, Macao.

EMS: for rest of world.

Below are the destinations, delivery fees and speed:

Delivery Area		Express Service	Fees	Delay
Zone 1	China:Shanghai, Jiang Su, Zhe Jiang, An Hui	SHUN FENG	US$ 3	1-2days
Zone 2	China: Beijing, Tianjin, Guang Dong, Hu Bei, Hu Nan, Shanxi, He Nan, He Bei, Shangdong, Fu Jian, Si Chuan, Gui Zhou, Liao Ning	SHUN FENG	US$ 3	2-3 days
Zone 3	GreaterChina: Hong Kong, Tai Wan,Macao	SHUN FENG	US$ 5	2-3 days
Zone 4	Japan,South Korea,Malaysia,Singapore,Thailand	EMS	US$ 19	3-6 days
Zone 5	Australia,New Zealand	EMS	US$ 19	3-6 days
Zone 6	USA,Canada	EMS	US$ 19	5-8 days
Zone 7	Europe: France, Belgium, UK, Ireland, Netherland, Luxembourg, Germany, Swizerland, Greek, Italy, Spain, Portugal, Denmark, Finland, Norway, Sweden, Austria	EMS	US$ 19	5-8 days
Zone 8	United Arab Emirates, Saudi Arabia, Qatar, Kuwait	EMS	US$ 19	5-10 days

Should expected delivery date be exceeded by more than 10 days, the customer is entitled to reject the entire order. In such case, any payment for the order would be refunded in full.

Merchandise are shipped at the risk of the purchaser, who should inspect the parcel condition on collection.

Chouchou Chic should be notified by email at chouchou_chic@yahoo.com withing 48 hours of receiving the merchandise should items be found missing or damaged.

Service-Return

“SATISFIED OR YOUR MONEY BACK”

The customer is entitled to return ordered goods for refund or exchange within 10 days of receiving the parcel providing all goods are returned in original conditions with tags and seals intact. Otherwise the entitlement is deemed void.

Any payments made by the customer in respect of the order would be refunded in full by Chouchou Chic within 10 days of receiving the returned parcel.

Refund is either to Paypal account or in the form of a coupon for using with a subsequent order according to customer's instructions at the moment of cancellation.

All returning costs including shipping shall be born by the customer with the exception that in case goods received does not match the original order, CHOUCHOU CHIC will bear all returning cost.

Products may also be exchanged within 10 days of purchase in any CHOUCHOU CHIC store regardless of reason on the condition that proof of purchase (invoice) is provided.

No monetary refunds would be made in stores.

HOW TO RETURN

When making a return, the customer should fill in the RETURN portion on the delivery form. The form shall be put together with the products in the returning parcel. Product code, number and the preferred method of refund (coupon or cash refund to Paypal account) should be specified.